The speed with which we respond to the emergency help depends upon who is looking at their email at the time (and can drop whatever they are doing to respond and has access to a machine with SL installed) - so, for example, if it is pushed late at night then the response rate will be slower. Must admit I was wondering last night whether there was a way for the Emergency help button to post a message to the forum as well as sending out an email - cos I suspect that this might generate a faster response on some occasions - cos then we could respond even if we were not on a machine that had access to SL ...
PeterT
Granted, but that wouldn't really be emergency help would it? More like emergency advice. Still a good idea though